Questions

Straight answers.

If yours isn't here, ask.

Buying and getting in

What exactly do I get?

An online calculator that opens in your browser on any phone, tablet or computer. You type in your numbers, it works out the answer and tells you what to do about it. You can save a clean report as a PDF, keep named versions of your figures in your browser, or download a copy to move them to another device.

Do I have to keep paying?

No. You pay once. No subscription, no renewal, no upsell to get the answer. Your tools keep working for as long as we run them online. If we ever close the site or retire a tool, we'll email you at least 60 days first so you can download your figures, and if it's within 24 months of your purchase you get a refund for the unused months (or, when we retire one tool, another tool of the same price or more if you'd rather). See the terms.

What is the Whole Toolkit?

Every Australian calculator on the site the day you buy it, for one price, including later updates to them. Tools added later aren't included. If you'd use eleven or more single tools, it's the cheapest way in. If you only need the core set, the Salon Kit is less.

A kit says a tool is "Coming soon, included". What if it doesn't arrive?

It opens for you the day it goes on sale, with nothing more to pay. If it isn't on sale within 6 months of the day you bought the kit, or we decide not to release it, we'll email you and you choose: a refund of that tool's share of what you paid, or another of our Australian tools of the same price or more. See the terms.

How do I get it after I pay?

The tool opens straight away on the device you paid on, and an access link is emailed to the address you paid with for your other devices. Either way, that device stays signed in for six months.

The six months is only the sign-in, not the purchase. You pay once, with no subscription. When a device signs out, signing back in is free: enter your email on My tools and a fresh link comes by email. You never buy a tool twice.

I've lost my link, or I want to use another device.

Go to My tools, type in the email you paid with, and a fresh link is on its way within a few minutes. You can do that as often as you like.

Can my manager or business partner use it too?

Yes, if they work in the same business. Each purchase is a licence for one business: you and your own team can use it for that business. Please don't forward your access link to anyone outside it. A different business needs its own purchase. See the terms.

Do you offer refunds?

Not for a change of mind: your access arrives as soon as your payment clears, and each tool's page offers a free worked sample (for your email) so you can see what you get first. If a tool doesn't work the way its page says, or you've paid and can't get in, email us and we'll fix it, sort out your access or refund you. That promise covers any problem that shows up within 24 months of buying (or for as long as we run the tool, if that's longer), and claiming costs you nothing. It's on top of your rights under the Australian Consumer Law, which our terms don't limit. How to claim is in the terms.

Is GST in the price?

Prices are in Australian dollars, paid once. The Numbers Room isn't registered for Australian GST, so no GST is charged, there's nothing to claim back, and the price shown is the whole price. Your card is charged in Australian dollars, so there's no currency conversion. (Because we're based outside Australia, some banks add their own overseas transaction fee; check with yours if that matters.)

Are these tools really built for Australia?

Yes. Built for Australia from the ground up: GST at 10%, the Hair and Beauty Industry Award, super, leave loading, penalty rates, public holidays by state, Australian income tax and the Medicare levy. When we update an Australian rate, it changes in every tool for every buyer at once. We check the rates against the official sources, usually around 1 July; the date they were last checked is at the bottom of every tool.

Using the tools

I'm not a numbers person. Will I cope?

That's who these are built for. Every tool opens with sample numbers so you can see how it works, every box says what to put in it, and good guesses are fine for a first run. If you can read a till report you can do this.

How long does it take?

Ten to thirty minutes, depending on the tool. The quickest way is to have your booking system's sales report and a recent bank statement open in another tab.

Which booking system do I need?

Any, or none. Most tools take a handful of figures you type in, so they work with Timely, Kitomba, Phorest, Shortcuts, Fresha, Zenoti, Simple Salon, a paper diary or the back of an envelope.

The Salon P&L Checker saves you the typing: it reads the profit and loss from Xero, MYOB, QuickBooks or your accountant as a CSV or a PDF, and the file is read on your own device, never uploaded.

Are the benchmarks official industry standards?

No, and be wary of anyone who says theirs are. The targets in each tool are sensible starting points for an Australian salon. You can change every one of them, because a three chair salon in Dubbo and a flagship in Paddington shouldn't be held to the same number.

Which state are the rules for?

The federal ones (GST, super, income tax, the award and the National Employment Standards) are the same everywhere. Where a state matters, like how many public holidays there are, workers compensation and payroll tax, the tool has a state picker under "Rates and targets you can change". Pick yours and the numbers follow.

My staff aren't on the Hair and Beauty Award. Does it still work?

Yes. The award rates are starting points and the penalty rates are settings. Type in what you actually pay, switch the penalties to match your agreement, and the tools do the rest. If someone is on an enterprise agreement or an annualised salary, use the real figures from your payroll.

Can I run it more than once?

Please do. Run it when rent goes up, when the award rates move on 1 July, when you hire, or before you set next year's prices. Your last numbers are remembered on your device.

Will it work on my phone?

Yes. The tools with long lists, like the service menu, are more comfortable on a tablet or computer, but everything works on a phone.

Australian rates and accuracy

What makes these Australian tools?

The maths. GST at 10%, the national minimum wage of $26.44 an hour and the Hair and Beauty Industry Award rates, super at 12%, four weeks' annual leave with 17.5% leave loading, ten days' personal leave, public holidays by state, weekend and public holiday penalty rates, workers compensation, income tax and the Medicare levy are all built in. Tools made for another country get every one of those wrong for you.

The full list is on the Australian rates page.

What happens when a rate changes?

When we update an Australian rate, it changes in every tool for every buyer at once. Most Australian rates move on 1 July, and we check them against the official sources around then. The date they were last checked is at the bottom of every tool.

Is this financial or tax advice?

No. The tools give you general information, worked out from the figures you enter, to help you make your own decisions. They aren't financial, tax, BAS, legal or employment advice, and we aren't registered tax or BAS agents. Tax estimates are exactly that: estimates.

Before you lodge, pay or set wages, check with a registered tax or BAS agent (you can look one up on the Tax Practitioners Board register at tpb.gov.au), and check award pay against the Fair Work Ombudsman's pay guides at fairwork.gov.au. They'll be glad you did the groundwork.

I'm not GST registered. Does it still work?

Yes. Every tool has a GST box. Leave it unticked and nothing is stripped from your takings. If your turnover is getting near $75,000 a year, the tool will tell you, and you can tick the box to see what registering does to your numbers.

Privacy

Who can see the numbers I type in?

Only you. Your figures are stored in your own browser and are never sent to us, unless you choose to send a summary with a "Need a hand?" message. If you clear your browser data they're gone, so use the "Download a copy" button if you want a copy to keep somewhere else.

Do you store my card details?

No. Payment is handled by Stripe (stripe.com/au/privacy). We receive your name, email address and what you bought, so we can send your access link.