Terms

The Numbers Room is a trading name of Stevee Devonda, a sole trader based in New Zealand. In these terms "we", "us" and "our" mean Stevee Devonda. "You" means the business that buys or uses our tools, and the person acting for it.

Questions about anything here: hello@thenumbersroom.co. Before you pay, the checkout asks you to tick that you agree to these terms. By buying from us or using the site, you agree to them.

Everything we sell is made for people running a business: salons, sole traders, chair renters, extensionists and clinics. A sole trader or chair renter is a business too, company or not. Because what we sell costs well under $100,000, the Australian Consumer Law's consumer guarantees cover you whether or not you buy for a business, and its protections against unfair contract terms cover small businesses too. Those rights apply alongside these terms.

You pay once: no subscription, no renewal. When you buy a tool, a kit or the Whole Toolkit, you get a licence for one business to use it. That's you and your own staff, using it for that business, for as long as we run the tools online. If we close the site or retire a tool within 24 months of the day you buy it, you get a refund for the unused part (see "If we close the site or retire a tool" below). You're buying the right to use it, not the tool itself.

The licence doesn't let you:

• share your access link, or a device signed in to your tools, with anyone outside your business
• resell, rent out or give away access
• copy, scrape or download the tools, their maths or their content to use somewhere else
• reverse engineer the tools or try to get round the sign-in
• copy the tools, their maths, wording or design to build, or help build, a product that competes with ours

A different business needs its own purchase. An Australian purchase opens the Australian tools; the New Zealand tools are a separate product, built on New Zealand rules.

As soon as your payment clears, the device you paid on is signed in, and we email an access link to the address you paid with for your other devices. The link works for 7 days. Opening it signs that browser in for up to 180 days (about six months), using one small sign-in cookie, explained on the privacy page. "Sign this device out" on the My tools page ends the sign-in early.

Lost the email, on a new device, or past the 180 days? Go to My tools, enter the email you paid with, and a fresh link goes to that inbox. You can do this any time. Fresh links only ever go to the email address that paid.

We may improve, correct or reword the tools over time, and we update the Australian rates they use when the rules change, usually on 1 July. An update can change a result, because something was fixed or a rate moved.

• A tool or a kit covers the tools listed on its page when you bought it, including later updates to those tools. It doesn't include tools added later.
• A kit with a tool marked "Coming soon, included" gives you that tool on the day it goes on sale, with nothing more to pay. If it isn't on sale within 6 months of the day you bought the kit, or we decide not to release it, we'll email you and you choose: a refund of that tool's share of what you paid for the kit, or another of our Australian tools of the same price or more in its place. A tool's share is what you paid for the kit, split across its tools in proportion to their prices bought one at a time.
• The Whole Toolkit covers every Australian calculator on sale the day you buy it, including later updates to them. It doesn't include tools added later.

Prices are in Australian dollars, and you pay once, in Australian dollars, when you buy. There's nothing more to pay later. Stevee Devonda is a New Zealand business and is not registered for Australian GST, so no GST is charged and the price shown is the whole price. Payment is taken by card through Stripe. Stripe handles your card details: we never see or store them, and your receipt comes from Stripe. Prices can change, but a change never affects something you've already bought.

Discount codes are only valid as offered: one per purchase, while they last, and not for resale or swapping for cash. We can cancel a code that's being misused.

If a payment is reversed or charged back through your bank, access to what it paid for stops. If we refund you ourselves, we'll tell you what happens to your access at the same time.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

In plain words: for a major problem you can cancel and get a refund for the unused portion, or keep the tool and be compensated for its reduced value. For a smaller problem we'll fix it within a reasonable time, and if we don't, you can cancel and get that refund. Because our tools are business tools, the law lets us limit some of what we owe for a failure; see "Our liability" below.

Your access arrives as soon as your payment clears, so we don't give refunds for a change of mind, a tool you decided you didn't need, or a result you didn't like (a result that's wrong because of a fault in the tool is a different matter, and we'll fix it). Every tool's page offers a free worked sample (we ask for your email first) so you can see what you're getting before you pay.

Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law. Its consumer guarantees can't be excluded, and they apply whatever these terms say.

What we promise. If a tool you bought is faulty, doesn't do what its page says, or won't open after you've paid, we'll fix the tool, sort out your access, or refund what you paid for it.

How long it lasts. It covers any problem that shows up within 24 months of the day you bought the tool, or for as long as we run that tool online if that's longer.

How to claim. Email hello@thenumbersroom.co, phone +64 210 822 3391, or write to PO Box 2949, Wakatipu 9349, New Zealand. Tell us the email address you paid with, which tool it is and what went wrong (a screenshot helps). We'll reply within five working days and tell you what we'll do.

What it costs you. Nothing. If making a claim does cost you anything, such as a phone call or postage, tell us when you claim and we'll pay it back.

Who's promising. Stevee Devonda, trading as The Numbers Room, PO Box 2949, Wakatipu 9349, New Zealand, phone +64 210 822 3391, email hello@thenumbersroom.co.

The benefits to you given by this promise are in addition to other rights and remedies you have under a law in relation to the tools, including the Australian Consumer Law.

The tools and guides give general information to help you make your own business decisions. They are not financial, tax, legal or employment advice, and they don't know your whole situation. A result is only as good as the figures you put in.

We aren't registered tax or BAS agents, and the tools don't give tax agent or BAS services. Awards, penalty rates, leave, superannuation and tax depend on your award, your state, each person's employment and your own circumstances. You're responsible for your decisions. Before you lodge, pay or set wages, check with a registered tax or BAS agent (look one up on the Tax Practitioners Board register at tpb.gov.au), and check award pay against the Fair Work Ombudsman's pay guides at fairwork.gov.au or with the Ombudsman. Australian rates are checked as at the dates shown on the rates page and at the bottom of every tool. Rules change, and there can be a gap between a change and our update.

Nothing in this section excludes the consumer guarantees or takes away a right the Australian Consumer Law gives you. It limits what we owe only as far as that law allows:

• Consumer guarantees. Our tools are business tools, not the kind usually bought for personal or household use. For services like that, section 64A of the Australian Consumer Law lets us limit what we owe for a failure to meet a consumer guarantee to supplying the tool again, or paying what it would cost to have it supplied again. We rely on that, except where it wouldn't be fair or reasonable to.
• Other claims. Apart from the consumer guarantees and our promise above, and except where the law says we are liable, we're not liable for indirect loss, for loss caused by figures entered wrongly, or for figures lost when your browser data is cleared. On the same basis, our total liability for anything else to do with a product is capped at what you paid us for that product.

This applies however a claim arises, including in contract or negligence. It doesn't limit our promise above or the refunds under "If we close the site or retire a tool".

We work to keep the site and the tools running, but we can't promise uninterrupted or error-free access. The site may be unavailable at times, for updates, maintenance or problems with the services we rely on.

We plan to keep The Numbers Room running for a long time, and to keep improving it. But we can't promise it will run forever or never change.

If we close the site or retire a tool:

• Notice. We'll email you at least 60 days before we close the site or retire a tool you paid for, so you can save your reports and download a copy of your figures. If something sudden and outside our control (like a provider we rely on shutting down) means we can't give 60 days, we'll give as much notice as we can, and the refund below still applies.
• Within 24 months of your purchase, a refund for the unused part. We refund what you paid for that tool, spread evenly over the 24 months, for each whole month of them left. Bought a tool for $59 and it's retired 6 months later? That's 18 months left, so $44.25 back. For a tool in a kit or the Whole Toolkit, what you paid for it is its share of the price, split across the tools in proportion to their prices bought one at a time.
• Or, if you'd rather, a swap. When we retire one tool and keep the site running, you can choose another of our Australian tools of the same price or more instead of the refund.
• After 24 months, you still get the notice and the chance to download your figures.

This is on top of your rights under the Australian Consumer Law, not instead of them.

We can suspend or end access, without a refund, if a licence is being misused: for example an access link shared outside the business, trying to copy or scrape the tools or get round the sign-in, or abusing the site or its forms. We'll email you first and give you the chance to sort it out, unless the misuse is serious or keeps happening.

Things outside our control. We're not responsible for a delay or failure caused by something beyond our reasonable control, such as a power or internet outage, a problem with a provider we rely on (like our host or Stripe), a natural disaster or a pandemic. We'll get things going again as soon as we reasonably can.

A licence belongs to the business that bought it. If you sell that business, email us and we'll move your tools to the new owner's email, so they come with the business. You can't otherwise pass a licence on.

The tools, their maths and code, the guides and wording, the design, and our name and brand belong to us, or to the people who license them to us, and they stay ours. Your purchase is a licence to use them, not ownership.

Your own figures are yours. What you type into a calculator stays in your browser, and the reports you save, print or download from it are yours to keep and use in your business, even if the site ever closes. See the privacy page.

We may update these terms from time to time, and the date at the top shows when they last changed. A purchase is governed by the terms in place when you made it, so a change never takes away something you've already paid for. If we change anything that affects what your purchase includes, your rights, or how we handle your information, we'll email buyers about it first. Other changes (like fixing wording) apply from the date at the top.

Talk to us first: email hello@thenumbersroom.co and we aim to reply within five working days and work with you to put it right. If we can't sort it out between us, you can go to your state or territory's consumer protection office (NSW Fair Trading, Consumer Affairs Victoria and the like), to your state's small claims tribunal, or to a court. Small businesses can also ask the Australian Small Business and Family Enterprise Ombudsman for help. You can report a problem to the ACCC too, though it doesn't settle individual disputes.

These terms are governed by New Zealand law, where we are based. That doesn't take away the protection the Australian Consumer Law gives you, which applies to what we sell you in Australia whatever these terms say. You can still bring a claim in Australia, through the bodies listed under "If something goes wrong". If any part of these terms can't be enforced, the rest still applies.

Stevee Devonda, trading as The Numbers Room
Email: hello@thenumbersroom.co
Phone: +64 210 822 3391
Post: PO Box 2949, Wakatipu 9349, New Zealand

The promises in these terms are in addition to your rights under the Australian Consumer Law. Claiming under them costs you nothing; see "Our promise if something's wrong, and how to claim".